Thank you to all IDN members for participating at the InterDirect Network Forum 2011, in Brussels.

We hope you all had a great time! Here you will find all the presentations from the event. See you all next time!

Country Name Presentation Type
Presentations VISA Group 1
Group 2
Group 3
Group 4
Group 5
Group 6
Belgium Polle de Maagt The conversation manager philosophy
Jeremy Caplin – CEO, Aprais Ltd. Measuring AND Improving The Health of Client – Agency Relationships AND Agency – Client Relationships
InterDirect Network The connected world – Aligning Agencies, clients and consumers
Finland Suhde Building an innovative culture: Optimazing Our Role In A Connected World
Belgium Hugo Demaegd Does customer satisfaction sell (cars)?
Germany Andre Potdevin New business – how to catch new clients

Results of the IDN new business survey