The CX Academy is the largest Customer Experience education provider in the world with graduates in 80+ countries. They launched the Fellowship in July 2022 to celebrate CX Excellence around the globe. The CX Fellowship is the first of its kind and the highest professional accolade and distinction (FCXA) the industry offers. Leena Basrur, Founder and Chair of Direxions, our IDN member from India, has been chosen as one of the first fellows. A much deserved recognition for her dedication and professionalism over the years, that has strengthened the CX profession globally.  Congratulations, Leena Basrur for receiving the fellowship at The CX Academy! We celebrate you and thank you for inspiring us with your deep knowledge, passion and drive.